Site Help & Frequently Asked Questions
- How can I contact The Knowledge Team?
- Do I still have to subscribe to theknowledgeonline?
- Is your site Secured?
- How do I get a listing on theknowledgeonline?
- How do I update my listing?
- I've forgotten my username & password what should I do?
- How do I update my credits?
- How do I get listed under additional classifications?
- How do I advertise on the site?
- How do I create short lists of companies & crew?
- I need some help with searching on theknowledgeonline, where's the best place to look?
- What is Your Privacy Policy?
- How are Cookies used on this website?
- What are your Terms & Conditions?
1. How can I contact The Knowledge Team?Help Desk:
If you need help using the website or if you have a technical enquiry you can call us on 020 7549 8666.
General Enquiries:
If you have a general enquiry about the Knowledge please call 020 7549 8666.
Advertising:
If you would like information about advertising in The Knowledge or on The Knowledge Online please call 020 7549 8666.
Post:
The postal address for The Knowledge Team is:
The Knowledge, Hollis Publishing, Paulton House, 8 Shepherdess Walk, London N1 7LB or e-mail knowledge@hollis-publishing.com
2. Do I still have to subscribe to theknowledgeonline?
No, access to the entire site of theknowledegeonline is now Free of charge.
3. Is your site Secured?
Yes. The Knowledge Online website has a BT Trust Services Global Server Certificate (which is part of the VeriSign Trust Network). This means that you may submit sensitive data (e.g., credit card numbers) to this site with the assurance that, all information sent to this site, if in an SSL session, is encrypted, which means it is protected against disclosure to third parties.
The SSL technology locks all information passed from the customer's computer and The Knowledge Online in a encrypted form, making it the safest way to send information over the internet.
4. How do I get a listing on theknowledgeonline?
If you would like a free listing on The Knowledge Online website, click on the link in the top navigation bar on the Home page to 'get listed'. Fill in the relevant online form and click the submit button to send your details direct to the Knowledge team. Your details will then be validated and checked and your listing will appear online on our next upload.
5. How do I update my listing?
If your details on your listing have changed and you would like to let us know please click on the link to 'Edit Your Listing' in the top navigation bar. Complete the Edit your Entry form and submit the new information. Your details will then be verified by our team and will appear online on our next upload.
6. I've forgotten my username & password what should I do?
If you have forgotten your username and password, don't panic!, click here for an automated reminder or simply click here to send us an email or alternatively give us a call on 020 7549 8666.
7. How do I update my credits?
To tell us about changes to your credits please click on the link to 'Edit Your Listing' in the top navigation bar. Complete the Edit your Entry form and submit the new information.
Your details will then be verified by our team and will appear online on our next upload.
8. How do I get listed under additional classifications?
Your first classification is free of charge. If you are interested in being listed under additional classifications please click here to see The Knowledge Online advertising information.
9. How do I advertise on the site?
For more information on advertising on this site please click here to see more information about advertising.
10. How do I create short lists of companies & crew?
In order to create a shortlist you need first to Log on to 'My Knowledge' using your username and password. Once you have logged on, in the 'My Knowledge Options' menu, click on the link to 'View My Shortlists'. Click on 'Create new shortlist' and give the shortlist a name. You are now ready to add companies and crew to your list. To add companies and crew to a shortlist, carry out a search in the usual way. Once you have located the company you require, view the company/crew details. On the company/crew page click on the link that says 'Add to shortlist'. Select the shortlist name you require and click the + button.
11. I need some help with searching on theknowledgeonline, where's the best place to look?
If you need help with The Knowledge Online searches the best place to find help is in the Search Tips area which can be accessed clicking here or by following the link to 'Search Tips' from the home page.
12. What is Your Privacy Policy?
Privacy Policy
This policy sets out how Hollis Publishing Ltd and third parties could use information that you supply to us. Please read the following information carefully before submitting information or using this site.
Any information about you, which you give to us, may be used for publication (where you provide details for inclusion in our directories or catalogues and on our websites) and also to supply you with information about our products or services in the form of direct marketing activity by phone, fax or post. This information may also be made available to 3rd parties on a list lease or list rental basis for the purpose of direct marketing.
We also reserve the right to disclose details about you to authorised law enforcement agencies where we are asked to do so.
If at any time you no longer wish to (i) receive anything from Hollis Publishing Ltd or (ii) to have your data made available to 3rd parties, please write to us at The Knowledge, Hollis Publishing, Paulton House, 8 Shepherdess Walk, London N1 7LB or email knowledge@hollis-publishing.com
13. How are Cookies used on this website?
Cookies
This website, and other Hollis Publishing websites to which it is linked, may use cookies to:
- enable the signing in process to operate after you have registered with us;
- enable us to estimate and report on our total audience size & traffic;
- conduct research to improve our content and services;
By going to the "Help" section of the menu of your browser you should be able to configure your browser preferences to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject the use of cookies please note that the efficient operation of this site will be affected.
Other websites linked from this site may take a different approach to the use of cookies and you should check what that approach is with those who operate those sites. Hollis Publishing take no responsibility or liability for the practices undertaken by sites linked to this website.
Hollis Publishing Ltd is registered under the Data Protection Act 1998. If at any time you believe that we have not adhered to these principles, please notify us and we will use all commercially reasonable efforts to determine and correct the problem promptly.
14. What are your Terms & Conditions?
To view our Terms & Conditions please click here