Frequently Asked Questions


General

Q: Why have I been logged out?

A:

User accounts on TheKnowledgeOnline.com may only be used by individual users and you may not be logged in on two machines at the same time. You may be logged in on another machine, or in another browser on your machine. Alternatively, you may have given your username and password to another person who is currently logged in elsewhere.

We recommend that all users of the site create their (free) personal user account if they wish to use the site.

Production Intelligence Subscribers: Production Intelligence subscriptions are only for one machine at a time. If you require multiple subscription access to PI please call Sarah Keegan on 020 8102 0939.

Q: What is The Knowledge?

A:

The Knowledge is a complete A-Z guide to over 20,000 production services, equipment, technicians and crew, facilities and other specialist production services in the UK.

It was first published as a print directory in 1986. The Knowledge is also available in print, to buy your copy of the book, contact our Sales department on 020 8102 0939.

Q: Where can I buy the book?

A:

You can buy a copy of the print version of The Knowledge by calling our customer services team on 020 8102 0939 or emailing knowledge@mbi.london

Q: How much does The Knowledge book cost?

A:

The Knowledge website is free-of-charge for searching for crew, suppliers or services.

A subscription to our production news service 'Production Intelligence' costs £495 for 12 months access.

A subscription to The Knowledge print directory costs £98. To purchase, you can call our customer services team directly on 020 8102 0939.

Q: How do I get in contact with The Knowledge?

A:

Visit the Contact Us page to view contact information for The Knowledge.

Q: I've forgotten my Password, how do I get a new one?

A:

To reset your password click here or click on the login button on the top right of the homepage and click on ‘Forgot Password?’.

Q: I've just started; can The Knowledge help me find a job in the industry?

A:

The Knowledge is unable to help finding positions with UK production companies or productions.

If you would like more information about getting started in the industry visit www.skillset.org

Q: How do I add news to my profile page?

A:

If you have an Enhanced or Premier profile you can add and update News to your profile page.
 

1.   Use your user account details to login to The Knowledge

2.   Once logged in, click on the ‘My Profile’ tab

3.   Click on ‘Add/Edit News’ in the left hand menu

4.   Then choose ‘Add News’ in the top menu to start adding stories to you profile page

5.   The ‘Title’ should be the headline of your story, the ‘Article Date’ should be the date you would like your story to appear, the ‘Summary’ should be a simple synopsis of what your news article is about (max: 300 words) – this is what appears on your profile page, and ‘Article’ is the article itself (max: 1500 words).

6.   Click on ‘Add News’ to save your article. It will appear on your profile immediately or on the date you have chosen if you have changed the date

7.   To delete or edit your news articles, click on ‘Overview’ and choose the appropriate button

Contact us on 020 8102 0939 to learn how you or your company can add news to your profile page.

Q: How are cookies used on this site?

A:

This website, and other MBI websites to which it is linked, may use cookies to:

1.   enable the signing in process to operate after you have registered with us;

2.   enable us to estimate and report on our total audience size & traffic;

3.   conduct research to improve our content and services.
 

By going to the "Help" section of the menu of your browser you should be able to configure your browser preferences to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject the use of cookies please note that the efficient operation of this site will be affected.

Other websites linked from this site may take a different approach to the use of cookies and you should check what that approach is with those who operate those sites. MBI takes no responsibility or liability for the practices undertaken by sites linked to this website.

MBI is registered under the Data Protection Act 1998. If at any time you believe that we have not adhered to these principles, please notify us and we will use all commercially reasonable efforts to determine and correct the problem promptly.

Get Listed

Q: How do I get listed on The Knowledge?

A:

To add yourself or your company to The Knowledge, visit our Get Listed page and choose your package type.
 

Q: What options do I have when getting listed on The Knowledge?

A:

User: You may sign up to The Knowledge as a ‘User’ which will allow you to create Shortlists, send messages to companies and crew, add notes, and much more.

Basic Listing: If you or your company would like to found on The Knowledge database with your basic contact details and at the bottom of search results. You can be listed under 1 category.

Enhanced Listing: If you or your company would like to appear with full contact details, your company logo or headshot, 150 words of searchable text, unlimited credits, website and social network links and in the second tier of search results.

Premier Listing: In addition to the features of the enhanced listing, you will get 300 words of searchable text, video showreels, image gallery, news article feature, personalised profile page colour branding, and unlimited named contacts.

For more information on your listing options, visit our Get Listed page and choose your package type.

You can also call our advertising team directly on 020 8102 0939. .
 

Q: How do I get listed under additional categories? 

A:

You can contact us on 020 8102 0939 to learn how you or your company can feature under additional categories.

As standard, Basic listings will feature under 1 category, Enhanced listings will feature under 2 categories, and Premier listings will feature under 3 categories. 

Advertising

Q: How do I advertise myself or my company on The Knowledge?

A:

Please visit the Advertise with Us page to see more information about how advertising with The Knowledge can benefit you and your business. You can also contact our advertising team directly by emailing Sarah Keegan on sarah.keegan@mbi.london.

Updating your entry

Q: How do I claim my profile?

A:

 If you or your company have a profile listing on the Knowledge you can claim it which will allow you to keep your details up-to-date.
 

1.   Firstly, find your profile on The Knowledge using our search box

2.   Next, click on the link ‘Claim Profile’ found below your name or company name

3.   If you already have a free user account to The Knowledge you will be asked to log in, or if not, you will be asked to create a new free account

The Knowledge team will verify that you are connected to the listing you would like to claim, and will get in touch to verify that your profile has been successfully claimed

Q: How do I update my entry?

A:

If you have claimed your Knowledge profile you can update it whenever you want to.

1.   Use your user account details to log in to The Knowledge

2.   Once logged in, click on the ‘My Profile’ tab

3.   Follow the instructions to update your details

If you have an Enhanced or Premier profile you can also use this section to add or amend your photos, news, and showreels

Q: How do I add photos to my profile?

A:


If you have an Enhanced or Premier profile you can add and update your photo gallery.
 

1.   Use your user account details to login to The Knowledge

2.   Once logged in, click on the ‘My Profile’ tab

3.   Click on ‘Update Photo Gallery’ in the left hand menu

4.   To add a photo click on upload, then ‘Browse’ to find the photo you would like to upload on your computer

5.   Make sure to add a short title and description to your photo to help explain what it’s about. It will also help your profile attract more traffic.

6.   To add additional image click on ‘Add Another Photo’.

7.   Click on ‘Upload’ to upload the images you have chosen to your profile

8.   You can change the order your photos appear in by clicking on ‘Overview’ and using the arrows to move them up or down.

9.   Preview your photo gallery slideshow by clicking on ‘View Slideshow’

10.      You can edit your photo titles and descriptions by clicking on ‘Overview’, and editing each image. Choose ‘Save’ to save your changes

11.      And finally, you can delete images by clicking on ‘Overview’ and then ‘Delete’

 

Contact us on 020 8102 0939 to learn how you or your company can feature a photo gallery on your profile page.

Q: How do I add a Showreel to my profile page?

A:

If you have an Enhanced or Premier profile you can add and update your Showreel/s.
 

1.   Use your user account details to login to The Knowledge

2.   Once logged in, click on the ‘My Profile’ tab

3.   Click on ‘Update Showreel’ in the left hand menu

4.   To add a Showreel click on upload, then ‘Browse’ to find the video you would like to upload on your computer, then click on upload.

5.   Make sure to add a short title and description to your Showreel to help explain what it’s about. It will also help your profile attract more traffic.

6.   Click on ‘Upload’ to upload your Showreel. This may take some time depending upon the size of the file you wish to upload. Do not navigate away from this page while the upload is taking place

7.   If you have more than one Showreel you can change the order your Showreels appear in by clicking on ‘Overview’ and using the arrows to move them up or down.

8.   You can edit your Showreel titles and descriptions by clicking on ‘Overview’, and editing each Showreel. Choose ‘Save’ to save your changes

9.   Delete Showreels by clicking on ‘Overview’ and then ‘Delete’
 

Contact us on 020 8102 0939 to learn how you or your company can upload a video Showreel to your profile.
 

Q: How do I update my credits? 

A:

If you have claimed your Knowledge profile you can update your credits whenever you want to.
 

1.   Use your user account details to login to The Knowledge

2.   Once logged in, click on the ‘My Profile’ tab

3.   Click on ‘Credits’ in the horizontal menu

4.   Add or delete your credits
 

Contact us on 020 8102 0939 to learn how you or your company can feature additional credits.

How to Use - The Knowledge

Q: Why should I register as a user to The Knowledge?

A:

The Knowledge is FREE to use, however by registering as a user you will gain access to features that will improve your experience including:
 

Mailbox – Registered users get their very own Knowledge mailbox. Send and receive mail from over 20,000 crew and services listed on the site

Save searches – save your searches to ensure you can find your most searched categories even faster next time

Create shortlists – create a list of your favourite crew and suppliers, or create a shortlist of potential crew and suppliers for a job you’re working on

Add notes – add a note to companies you’ve contacted or worked with before. Did they do a good job? Add a note to remind you!

Knowledge Bulletin – never be out of the loop with the Knowledge Bulletin. Sent to your inbox once a week, it is a digest of the essential industry news you need to know

Comment – Have your say on the news and let us know what you think

Registering takes less than a minute, and the extra features will really help you as you use the site.

Q: How does the search functionality work?

A:

Finding what you need on www.TheKnowledgeOnline.com is very easy. Enter what you’re looking for into the search box and the top of the page and click ‘Search’.

If we recognise the term you’re entering as a company name or a type of service a box will appear with automatic suggestions… if one of these auto-suggestions is what you’re looking for click on it and you will go directly to the search results for that term.

You can filter your results by various criteria after searching by choosing options in the ‘Filter’ column on the left hand side of the screen, including filtering by location, specialisation, and credits.

Q: How can I find a particular service or crew type?

A:

Firstly, enter what you’re looking for into the search box, if we recognise the term you’re entering as a company name or a type of service a box will appear with automatic suggestions… if one of these auto-suggestions is what you’re looking for click on it and you will go directly to the search results for that term.

Browse the full list of categories on The Knowledge by clicking on the ‘Browse Categories’ link in the search bar. Then select the appropriate section to get a full list of categories.

Alternatively, select ‘Knowledge Categories’ from the top menu and choose a section, then your required category.

Q: What is The Knowledge Bulletin and how do I sign up to receive it?

A:

The Knowledge Bulletin is a weekly newsletter delivered to your inbox with all the essential news about the UK production industry.

You can receive The Knowledge Bulletin by simply registering for a free Knowledge account. Those with a Premier or Enhanced listing will also automatically get the bulletin.

If you already have a Knowledge account, but do not receive The Knowledge Bulletin, check your subscription is still active on the ‘Alerts Manager’ tab when logged in or email our customer services team at knowledge@mbi.london.

Q: How do I create shortlists, create notes, save a search, etc.

A:

To create a shortlist, create notes, or save a search, you must be a free registered user of The Knowledge and logged in.

Saved Searches
You can save your most frequently used searches by clicking on the ‘Save This Search’ button at the bottom of the search results page.

To view your saved searches, click on the ‘Saves Searches’ tab when logged in to your account. Here you can view your saved searches, share saved searches to friends and colleagues by email, and delete your saved searches.

Shortlists
To add a company or crew to a shortlist click on the ‘Add to Shortlist’ button in the search results or on the profile page of the entry you would like to add. You will be prompted to create a new shortlist or add to an existing shortlist.

To view your shortlists, click on the ‘My Shortlists’ tab when logged in to your account. Here you can view your shortlists, share shortlists to friends and colleagues by email, and edit and delete your shortlists.

Notes
You can add notes to companies and crew by visiting their profile page and clicking the  ‘Add Notes’ button under their company name.

To view your notes, click on the ‘Notes’ tab when logged in to your account. Here you can view your notes, create new notes, and edit and delete your notes.

Q: How does The Knowledge messaging system work?

A:

Companies and crew listed on The Knowledge can be contacted using The Knowledge messaging system. To use the Knowledge messaging system you must be a free registered user.

You can send a message by clicking on the ‘Contact This Listing’ button in the search results or on the ‘Send a Message’ button on their profile page. Add a subject line and message just as you would an email. This will send your message to that user's Knowledge Message Inbox, and to their registered email address.

To view your Knowledge Inbox, click on the ‘Messages’ tab when logged in to your account.

Here you can view messages that have been sent to you, view messages you have sent, delete messages, and edit your Knowledge Messages signature.
 

Q: How can I change the alerts The Knowledge send me?

A:

The Knowledge will only send you emails, alerts, discounts and offers that are useful and relevant to you. However, if you wish to be removed from any of our communications you can do so from the alerts manager page.

To edit your alert preferences you must be logged into your Knowledge user account. Click on the ‘Alerts Manager’ tab and choose which alerts you do or do not wish to receive by clicking on the subscribe/unsubscribe links. Please allow 10 working days for your preferences to be updated.

How to Use - Production Intelligence

Q: What is Production Intelligence?

A:

Production Intelligence is the new subscription service from The Knowledge. It features hundreds of TV programmes and films in development, pre-production, and production, with comprehensive contact details for the production companies involved and key personnel including: line producer, producer/s, director, and production manager.

It also contains invaluable information on shoot dates, shoot locations, shoot duration, production synopsis, genre, and more. It also features an archive of recently completed productions.

Production Intelligence is your essential source of productions in need of your services and skills.

More information on Production Intelligence including how to subscribe.
 

Q: How do I subscribe to Production Intelligence?

A:

You can subscribe to Production Intelligence online here: Subscribe to Production Intelligence.

Alternatively, can call us on 020 8102 0934.

Q: How do I create a watch list?

A:

When you first start using Production Intelligence you will be asked to choose the types of production you are interested in by type of production, genre, and status. This will decide the default view you see each time you log in. You can edit your watch list at any point by clicking on the ‘Filters’ button. Click the ‘All’ button to view all productions listed on Production Intelligence.

Q: How do I follow a company, person, production?

A:

To add a company, person, or production to your following feed, click on the ‘Follow’ button in your watch list, on the profile page of a
production company or crew member, or wherever you see the ‘Follow’ button.

By following a company or crew member, you will be alerted via your following feed and by email whenever something is added or changed on that page.

Q: How do I un-follow a company, person, production?

A:

You can un-follow productions, companies, and crew, by clicking on the ‘Un-Follow’ button on their profile page or in your following feed.

Q: How do I search Production Intelligence?

A:

You can search Production Intelligence by typing the term you wish to find into the Production Intelligence ‘Search’ box.

The search functionality allows you to search by production name, by crew name, or by production company name.

Additionally, you can use the quick searches at the top of the page to view all producers, all productions in development, view crew, view production companies, and view TV channels.

Q: Why don’t you have production ‘XYZ’?

A:

Firstly, double check the spelling of the title you’re searching for. Alternatively, try searching using a keyword from the title.

We may have the production you’re looking for listed under a different title. If you know the working title of the production then enter that into the search box.

The production you’re looking for may also be in very early development, and the production company may not be in a position to accept applications at that stage. The production will be added to Production Intelligence as soon as details are known.

Production Intelligence does not feature low-budget, or student films.

Email us with omissions and corrections.

Q: What do the statuses mean?

A:

·         In development – Production is currently at script/concept stage, or sourcing financing

·         Pre-production – Preparing, and planning stages before going into production

·         In Production – Currently shooting

·         Completed – Finished shooting and is in either post-production or has been released/transmitted

·        Cancelled – The production is no longer going ahead

Privacy Policy / Terms & Conditions

Q: What is your Privacy Policy?

A:

To view our Privacy Policy please click here.

Q: What are your Terms & Conditions?

A:

To view our Terms & Conditions please click here.